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Frequently
asked
questions

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  • How do I start?

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  • Strength training scares me, will I get big or bulky? I just want to tone up.

    • No! Strength training will not make you ‘bulky’ unless you are intentionally setting out with the goal to ‘bulk up’ in mind. Bulking requires a lot of calories and a very specific training plan. Along with a proper diet, strength training will grow your muscles and burn fat in order to create what people call the ‘toned’ look. It will also drastically improve your day-to-day life by making daily tasks easier (think lifting your suitcase into the overhead bin on the plane or carrying all your groceries from your car to your home), help you sleep better and help reduce stress.

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  • I’m not fit enough to work out/I want to get in shape before I start

    • The best time to start a fitness program is today! Sign up for our 30 day trial and our coaches will ensure your program is catered to your needs and ability. If there is an additional reason you feel like you need to get in shape first (injury, recovering, new to fitness), our Bridge Program might be right for you. 

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  • I’m pregnant, can I continue working out?

    • Yes, most doctors have suggested that women can continue with the same exercises and intensity that they have previously been doing before pregnancy but to begin to decrease intensity and duration as you progress through your pregnancy. Prepare to tone it down. This will be different for everyone. We can help you determine how to modify your workouts as you move through each trimester.

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  • Can I come work out on my own?

    • Leverage is a by appointment only facility, we do not offer open gym hours. ​

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  • My nutrition could use some guidance, can you help?

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  • What are the attendance and waitlist policies? 

    • Scroll down or click here for the full policy.​

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  • The schedule looks full, will I be able to get in?

    • Yes, we always recommend getting on the waitlist. As the waitlist fills up, we will add in extra sessions in order to accommodate as many of our members as possible.

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  • I’m waitlisted, now what?

    • Look out for a notification you’ve been added! Many members book out in advance and will adjust their schedules as sessions arrive. In addition, we keep a close eye on the waitlist and as it fills up, we will add in extra sessions in order to accommodate as many of our members as possible.

    • For our full waitlist policy, scroll down or click here.

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  • What is your cancellation policy?

    • We have a 12 hour cancellation policy. Please be sure to cancel your sessions 12 hour prior to its start time. If you cancel after that window closes, you will lose the session and be charged a $10 fee.

    • For our full policy, scroll down or click here.

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  • What is the booking window?

    • Once you are a member, you can book sessions up to 15 days in advance.

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  • Do you have showers?

    • We have three showers available to our members. We have soap, shampoo and conditioner and also provide towels.

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  • Are you a Crossfit gym?

    • No.

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Attendance & Waitlist Policies

Waitlist

  • Once you get off the waitlist for a session, please remove yourself from the other waitlists you are on.

  • You are not eligible to be on the waitlist for another session once you get into a session.

  • If there are multiple sessions for a single hour, you may be on multiple waitlists. Please be courteous to fellow members and remove yourself from the other waitlists once you are added to a session. The app will not automatically remove you from a duplicate session. If you fail to remove your name from the app and are added to an additional session, the cancellation policy will be in effect.

  • Once scheduled, you are no longer eligible to remain on the waitlist.

  • You will not be charged for removing yourself from the waitlist at any time.

  • If you cannot attend a session, and are on the waitlist, please remove your name from that waitlist. You are eligible to be added to a session up to 30 minutes before the scheduled time. If you add your name and do not attend or cancel late, the cancellation policy will be in effect.

  • If you are removed from the waitlist, you are automatically added to the session. If you select "N" when you are notified via text or email if within 12 hours of the session, it will count as a late cancel. Please remove yourself from the waitlist if you do not plan on attending the session.

  • If you show up for a session you are still waitlisted for, you will not be guaranteed a spot. If another member fails to show up, we will make every effort to accommodate you.

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Extra Session Charges

  • If you use all of your sessions for the month and continue to sign up/attend semi-private sessions, there will be an automatic session charge to your account at your membership's current rate.

    • For example, a six-month membership with eight sessions will be charged $37/session for each additional session.

  • If you are frequently using additional sessions, you might consider an increased membership level.

  • You can track the number of sessions you have used several ways:

  1. Branded APP 

    • Click on 'More' in the navigation bar at the bottom of your screen. Then select 'Visit History', this link will bring you to MindBody. Log in to view your complete visit history.

    • You can view your future and past attendance (the past seven classes) from the Schedule section of your profile. A max of seven classes will appear for upcoming classes on the Schedule screen on the Profile tab.

      • If all sessions in your membership have been used, a membership option will not appear.

        • Your pass explained: Sample Membership (SPT X 8 sessions/month) – 8 Sessions shown has all sessions available to use and is not expired, therefore it will appear in Passes. If the pass were used for a visit, it would then be deducted and indicate 7/8 sessions now remain for booking.  Canceling a future visit would replenish the remaining number, so if you had a single session pass and canceled that visit, the pass would then reappear in Your Passes. If the pass is expired and/or all sessions are currently in use, you will not see the pass here.

  2. MindBody App: 

    • You can log into the Mindbody App using your same login information

    •   To see visit history: Profile > Schedule

    •    To see sessions available: Profile > Passes

  3. Login using your desktop

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Late Policy

  • While we understand that unforeseen circumstances may happen, please be courteous to your fellow members upon arrival. If you arrive during the warm up, please find an open space. and begin, the coaches will place you after the warm up is complete. 

  • if you arrive more than ten minutes late to an active session, please be prepared to wait until the coach is available to get you started.

  • Please note, our sessions begin promptly at the top of the hour. If you are more than ten minutes late without having notified a coach, you will risk losing your spot to a member waiting on the waitlist. 

 

Late Cancellations

  • Cancellation policy is 12 hours

  • If you cancel within 12 hours of your scheduled session, you will lose that session and a $10 fee will be applied to your account.

  • This policy is effective for both semi-private and conditioning sessions.

  • If you cannot attend a session, and are on the waitlist, please remove your name from that waitlist. You are eligible to be added to a session up to 30 minutes before the scheduled time. If you add your name and do not attend or cancel late, the cancellation policy will be in effect.

  • If you are removed from the waitlist, you are automatically added to the session. If you select "N" when you are notified via text or email if within 12 hours of the session, it will count as a late cancel. Please remove yourself from the waitlist if you do not plan on attending the session.

  • If you show up for a session you are still waitlisted for, you will not be guaranteed a spot. If another member fails to show up, we will make every effort to accommodate you.

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Switching Sessions

  • If you are signed up for a semi-private session and you would like to attend a different session the same day, you may make the change, but you will lose the original session if this occurs within the 12 hour cancellation period. 

  • Outside of emergencies, we cannot accommodate same day sessions changes.

 

Membership Renewal

  • All memberships, month-to-month and six-month commitments, will automatically renew unless we are notified via email five days before the end of the month.

 

One Month Freeze

  • During a six-month membership period, we allow each member a one-month freeze option. 

  • you will be billed durning the month you are freezing, but your membership will extend one month past your initial end date.

  • Membership freezes are eligible during a full calendar month only. We are not able to freeze memberships weekly or over two months (ie. September 15th - October 15th). 

  • Attending sessions during your month freeze will invalidate your extension.

  • In order for a freeze to be initiated, an email must be sent to rob@lvrgfit.com no later than the five days before the desired freeze period for approval.  Any request submitted within five days may not be accepted.

  • Any freeze longer than one month will be considered a cancellation of your membership and will be subject to a $300 early termination fee. (This is not applicable for relocation outside the City of Philadelphia or medical reasons.)

 

Refunds

  • All membership sales are final.  Once your monthly payment is processed, refunds cannot be issued.

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Payment Options

  • After you complete your 30 day intro you have two different payment options. If you wish to continue to pay with credit card, there will be a 3% processing fee. If you choose to use ACH (direct debit) transfer, there will be no fee. Upon the completion of your introduction, payment options will be presented to you via email.

 

Conditioning Guests

  • Leverage welcomes your friends to come to our conditioning sessions, however we please ask that you notify us via email (rob@lvrgfit.com), instead of telling one of the coaches in person or via text. This will help confirm that there is space available and also help us better prepare for the sessions as we will have a more accurate number of attendees for our programming.

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