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Attendance & waitlist policy

Waitlist

  • Once you get off the waitlist for a session, please remove yourself from the other waitlists you are on.

  • You are not eligible to be on the waitlist for another session once you get into a session.

  • If there are multiple sessions for a single hour, you may be on multiple waitlists. Please be courteous to fellow members and remove yourself from the other waitlists once you are added to a session. The app will not automatically remove you from a duplicate session. If you fail to remove your name from the app and are added to an additional session, the cancellation policy will be in effect.

  • Once scheduled, you are no longer eligible to remain on the waitlist.

  • ​You will not be charged for removing yourself from the waitlist at any time.

  • If you cannot attend a session, and are on the waitlist, please remove your name from that waitlist. You are eligible to be added to a session up to 30 minutes before the scheduled time. If you add your name and do not attend or cancel late, the cancellation policy will be in effect.

  • If you are removed from the waitlist, you are automatically added to the session. If you select "N" when you are notified via text or email if within 12 hours of the session, it will count as a late cancel. Please remove yourself from the waitlist if you do not plan on attending the session.

  • If you show up for a session you are still waitlisted for, you will not be guaranteed a spot. If another member fails to show up, we will make every effort to accommodate you.

 

Extra Session Charges

  • If you use all of your sessions for the month and continue to sign up/attend semi-private sessions or private sessions, there will be an automatic session charge to your account at your membership's current rate.

    • For example, a six-month semi-private membership with eight sessions will be charged $37/session for each additional session.

    • A six-month personal training membership with five sessions will be charged $110/session for each additional session.

  • If you are frequently using additional sessions, you might consider an increased membership level.

  • You can track the number of sessions you have used several ways:

  1. Branded APP 

    • Click on 'More' in the navigation bar at the bottom of your screen. Then select 'Account Management', swipe to ‘Check your Sessions’  image and click. This link will bring you to the MindBody webpage (do not click the MindBody app). Log in to view your complete visit history.
    • You can view your future and past attendance (the past seven classes) from the schedule section of your profile. A max of seven classes will appear for upcoming classes on the schedule screen on the profile tab.
      • ​If all sessions in your membership have been used, a membership option will not appear under ‘Passes’ on your profile.

        • Your pass explained: Sample Membership (SPT X 8 sessions/month) – 8 Sessions shown has all sessions available to use and is not expired, therefore it will appear in Passes. If the pass were used for a visit, it would then be deducted and indicate 7/8 sessions now remain for booking.  Canceling a future visit would replenish the remaining number, so if you had a single session pass and canceled that visit, the pass would then reappear in Your Passes. If the pass is expired and/or all sessions are currently in use, you will not see the pass here.

  2. MindBody App: 

    • You can log into the Mindbody App using your same login information

    •   To see visit history: Profile > Schedule

    •    To see sessions available: Profile > Passes​

  3. Login using your desktop

 

Late Policy

  • While we understand that unforeseen circumstances may happen, please be courteous to your fellow members upon arrival. If you arrive during the warm up, please find an open space and begin, the coaches will place you after the warm up is complete. 

  • If you arrive more than ten minutes late to an active session, please be prepared to wait until the coach is available to get you started.

  • Please note, our sessions begin promptly at the top of the hour. If you are more than ten minutes late without having notified a coach, you will risk losing your spot to a member waiting on the waitlist. 

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Late Cancellations

  • Cancellation policy is 12 hours

  • If you cancel within 12 hours of your scheduled session, you will lose that session and a $10 fee will be applied to your account.

  • This policy is effective for personal. training, semi-private and conditioning sessions.

  • If you cannot attend a session, and are on the waitlist, please remove your name from that waitlist. You are eligible to be added to a session up to 30 minutes before the scheduled time. If you add your name and do not attend or cancel late, the cancellation policy will be in effect.

  • If you are removed from the waitlist, you are automatically added to the session. If you select "N" when you are notified via text or email if within 12 hours of the session, it will count as a late cancel. Please remove yourself from the waitlist if you do not plan on attending the session.

  • If you show up for a session you are still waitlisted for, you will not be guaranteed a spot. If another member fails to show up, we will make every effort to accommodate you.

 

Switching Sessions

  • If you are signed up for a semi-private session and you would like to attend a different session the same day, you may make the change, but you will lose the original session if this occurs within the 12 hour cancellation period. 

  • Outside of emergencies, we cannot accommodate same day sessions changes.

 

Membership Renewal

  • All memberships, month-to-month and six-month commitments, will automatically renew unless we are notified via Cancellation Request Form five days before the end of the month.

  • All personal training packages will automatically renew once the package runs out unless we are notified via Cancellation Request Form five days before the end of the month that you wish not to renew.

 

One Month Freeze

  • During a six-month membership period, we allow each member a one-month freeze option. 

  • You will be billed during the month you are freezing, but your membership will extend one month past your initial end date.

  • Membership freezes are eligible during a full calendar month only. We are not able to freeze memberships weekly or over two months (ie. September 15th - October 15th). 

  • Attending sessions during your month freeze will invalidate your extension.

  • In order for a freeze to be initiated, please fill out the Freeze Request Form no later than the five days before the desired freeze period for approval.  Any request submitted within five days may not be accepted.​

  • Any freeze longer than one month will be considered a cancellation of your membership and will be subject to a $300 early termination fee. (This is not applicable for relocation outside the City of Philadelphia or medical reasons.)

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Refunds

  • All membership sales are final.  Once your monthly payment is processed, refunds cannot be issued.

  • You have 3 days from the original initiation date of purchase  for your membership to receive a refund and cancel your membership without penalty.

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Payment Options

  • After you complete your 30 day intro you have two different payment options. If you wish to continue to pay with credit card, there will be a 3% processing fee. If you choose to use ACH (direct debit) transfer, there will be no fee. Upon the completion of your introduction, payment options will be presented to you via Membership Option PandaDoc.

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Conditioning Guests

  • Leverage welcomes your friends to come to our conditioning sessions, however we please ask that you notify us via email (rob@lvrgfit.com), instead of telling one of the coaches in person or via text. This will help confirm that there is space available and also help us better prepare for the sessions as we will have a more accurate number of attendees for our programming.

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Membership Rate Increases

  • All members will be notified a minimum of 30 days before any membership rate increase. Members on 6 month commitments will not be subject to a rate increase until the end of their current 6 month period.

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